Curse

HellScreamS · Jan 11, 2010, 06:27 PM // 18:27

Quote:

Originally Posted by Martin Kerstein

I just checked with the Support department, and yes, it is a legitimate survey.

From: "NCsoft Support" <[email protected]>
To: wouldn't you like to know @ yahoo.com
Hello,

Recently you had an interaction with the NCsoft Support Team. Please take a moment to participate in a short survey. We will use this feedback in an effort to improve our customer service.

Click here to take this survey.

If you have concerns about the validity of this survey invitation, please visit the following article in our Knowledge Base:

Title: I received a survey invitation. Is it really from NCsoft Support?

Thank you for taking the time to share your thoughts,
NCsoft Support

Click here to be removed from our survey recipient list.

???

MisterB · Jan 11, 2010, 06:36 PM // 18:36

I've received a couple of those emails from NCSoft before, but the sender address looks suspicious.

Quote:

{AT}mailap.custhelp{DOT}com

It could very easily be a phishing attempt using a copy/paste job of the legitimate survey emails that NCSoft sends. I can't confirm without seeing the email with links, but you can just delete it without replying. Whatever you do, don't click the links if you are uncertain. Just trash it if you are unsure.

To Chicken To Die · Jan 11, 2010, 06:37 PM // 18:37

Don't trust? Then don't.

If you wanne make sure then contact the support service on the official webpage and send them this message

All I can say

HarryL · Jan 11, 2010, 06:40 PM // 18:40

i got the same mail also... but before i recently use the support thing (i didnt reply)

Kattar · Jan 11, 2010, 06:42 PM // 18:42

Have you used support before? Have you searched the NCsoft knowledge base as they suggest?

Obviously, if they ask you to download anything or for any account info, it's a scam. Should be pretty easy to spot.

But if you're that worried, don't click it. Delete it and move on.

Grim Aragorn · Jan 11, 2010, 06:42 PM // 18:42

can we please stop making these threads every 10 minutes

HellScreamS · Jan 11, 2010, 06:51 PM // 18:51

Quote:

Originally Posted by Grim Aragorn

can we please stop making these threads every 10 minutes

you sure are so helpful <3

and as far as you noticed, the opinion is shared on this topic, and we haven't had this email in gwg before, as far as I know.

and for the others, thanks for the quick replies.

Odinius · Jan 11, 2010, 06:57 PM // 18:57

I had a few of those they just asked if you were content with the support response and if you still had the name of the one that helped you.
Must be some internal thing for them.
The survey is very small and doesn't ask for any personal or game-related info whatsoever.

Fril Estelin · Jan 11, 2010, 07:05 PM // 19:05

Wasn't there a GW2 survey with GW2 artbooks to win using something similar? I recall Martin saying something about this being legit but can't seem to find it here (or is it on GW2G?

)

EDIT: confused this with that. But the email address sounds familiar and was mentioned in another thread.

Martin Kerstein · Jan 11, 2010, 07:19 PM // 19:19

I just checked with the Support department, and yes, it is a legitimate survey.

Kattar · Jan 11, 2010, 07:50 PM // 19:50

Thanks for clearing that up Martin.

Yawgmoth · Jan 11, 2010, 08:23 PM // 20:23

custhelp.com - what the heck of a domain name is that? By how the email address looks I wouldn't believe it's a legitimate ncsoft or arenanet email, but apparently it is. (or a service they bought)

Pistachio · Jan 11, 2010, 08:24 PM // 20:24

My policy is if there is any doubt at all, don't trust it. They'll contact you again with anything truly important.

Xenex Xclame · Jan 11, 2010, 09:18 PM // 21:18

Well the deal is its not from NCsoft/Anet its from a third party company,that works together with NCsoft.

As you might know,many companies pass on our emails to other companies so the other company can send us offers (timecard anyone?), surveys (which most likely does not help NCsoft,but it does help the company to send us advertisments.That should not really be a surprise,after all your email is very valueable to advertisters.

As with any email you get you should copy/paste or write the adress yourself and then do whatever they and you want to do.If they ask you for too much, like password/login then you should obviously not give that,there should not be any reason for them to have that.

I dont even give them my home adress or phone number,I dont mind giving them my email adress,even thought its highly unlikely that i will take them up oon their offer or survey,but I dont want them bothering with snailmail or phone (hate those callers)

The email doesnt have any badly written english, like the other email going around so thats a point on the not scam side.

Pistachio is right, if its important they will contact you again.
Yawgmoth: maybe customer help.com?

The Drunkard · Jan 11, 2010, 11:44 PM // 23:44

It's legit, I got one too after contacting support.

Yawgmoth · Jan 11, 2010, 11:56 PM // 23:56

Quote:

Originally Posted by Xenex Xclame

Yawgmoth: maybe customer help.com?

Yeah, I know, but does that mean if I register say nccusthelp.com it's also legit because it has NC and customer help.com there?

Also it looks quite similar to the address I keep getting WoW related blatant phishing emails (it's something like blizzsupport.com or close)

Xenex Xclame · Jan 12, 2010, 12:46 AM // 00:46

I see what you mean.
I can easily see that its a NCsoft survey from a company named mailap.custhelp.com.,but i can see why the reluctance.